WEEK 2!

We went to de Cooperativa De todas on june 13th, we arrived there at 9:30 am, when we arrived the socias were already there. there were like 15 socias.

My friends and i were very nervous, this was our first capacitation that was about custumer service. we make some activities, so the topic coulb be very well understanded.

Firts we make an introduction of us in order that the socias knowed our objective there and our names. The first activity we made was a puzzle, were the socias had to make the puzzle with the pieces we gave them. each piece has a question that they have to answer, in order to engage with the topic.

them we showed them the slides we have prepare about internal and external custumer; for a better understanding and to be sure they understand the slides. we make a activity were they have to represent a problem, one have to make about internal custumer and the other external custumer. i was very happy because the representations wer excellent, they understood the diffrences.

Finally we showed them other slides with tips of how they can improve the internal and the external custumer services in their bussines, we give them something to eat and drink at the end.

i have to said that i was very happy about our first capacitacion because they understood the topic and they like it.

I can relate this we this class with learning cycle, becuase we have to study the socias situation ans needs in order to decide what topic was the best for our fist capacitation.